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TERMS AND CONDITIONS
CUSTOMER SERVICE INFORMATIONS
RETURNS AND EXCHANGES
Merchandise may be exchanged (subject to stock availability) or returned within 7 days of receipt for online purchases) of merchandise provided that:
(1) all tags, certificates, warranties, care instructions, product labeling, authenticity cards, extra buttons, hangers, dust bags and boxes (in the case of shoes) are intact and returned together with the merchandise;
(2) the original invoice and credit card used to purchase the merchandise is presented;
(3) themerchandise does not fall within the category of “Excluded Items” as defined below;
Returns or exchanges outside 7 days of purchase or receipt of Merchandise (as the case may be) may be accepted at the sole discretion of POMPEI .
No return or exchange will be accepted for jewellery, vintage jewellery, watches, vintage watches, luxury handphones, luxury headsets or men’s luxury accessories, lingerie, men’s underwear, hosiery, pillows, swimwear, fur, bespoke or made-to-measure Merchandise, custom orders, vintage Merchandise, antiques, unsealed CDs, DVDs, tapes or other recording media, software or videos, unique or fragile Merchandise invoiced as “no refund” “no return no exchange”, or perishable goods, including food, beverages, hampers, and cosmetics, personal grooming products and fragrances that are not in Sellable Condition (specifically Merchandise in the cosmetics, grooming or fragrance category will not be accepted for return if the packaging has been opened), (the “Excluded Items”).
The only exception permitted in the case of Excluded Items is in the case of faulty or damaged items (“Defective Merchandise”). In this case the Merchandise will be returned to the Supplier or for independent assessment by a third party to determine whether the Merchandise is defective. Merchandise damaged as a result of fair wear and tear will not be accepted as defective. If the Merchandise is determined to be Defective Merchandise, the customer will be entitled to repair or full refund as appropriate within the circumstances at the sole expense of the Supplier. POMPEI will use its best efforts to secure such repairs or refund on behalf of the customer but accepts no liability whatsoever howsoever arising for the defective items supplied by the Supplier.
Customers are permitted to exchange merchandise other than Excluded Items for a different size in the same colour and style based on stock availability. If a different size is unavailable then an alternative style and colour may be considered.