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TERMS AND CONDITIONS
CUSTOMER SERVICE INFORMATIONS
GENERAL SALE CONDITIONS
This agreement does not acknowledge any relationship between you and POMPEI (partnership, collaboration, employment, or otherwise). It does not entitle you to hold yourself as a representative of POMPEI.
POMPEI has the right to update the TOS according to renewal of online services from time to time. If there is any change of the TOS, POMPEI will publish an announcement on the website to notify the Users. The updated TOS will automatically become effective once it is published on the website. If Users do not agree with the changes, they shall cease using the online services of POMPEI immediately. Users’ continuous logging on the website or the continuous use of the online services of the POMPEI represents the Users’ acceptance of the updated TOS.
PURCHASE OF PRODUCTS
In order to place orders with us, you must meet our conditions of eligibility:
• Aged 18 or above or conformed to age of majority in your area.
• Be in possession of a valid credit/debit card issued by a licensed bank acceptable to POMPEI for payment
• Providing personal and payment details that are warranted by you to be both valid and accurate (email address, real name, phone number, billing information and other requested information as indicated on the website).
In placing an order with us, you authorise POMPEI to process a charge or charges on your credit/debit card in the amount of the total purchase price of your order. You also expressly authorise us to use personal information provided by you to perform appropriate anti-fraud checks such as credit checks and also to, where necessary, transmit or obtain information about you to or from third parties including, but not limited to, credit reference or fraud-prevention agencies, which may keep a record of that information.
All orders are subject to stock availability and confirmation of the order price. Items in your shopping basket are not reserved and may be purchased by other customers.
All products purchased through the website are for your personal use only and shall not be resold for any commercial purposes. If we have doubts about the purchasing purposes, we may refuse to sell the products.
ACCEPTANCE OF YOUR ORDER
Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order.
Your order will be accepted when we send you an email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed. All sales contracts are therefore concluded in Hong Kong SAR and are written in English.
The ownership of the products will be transferred from POMPEI to you when POMPEI ships the products. You need to pay the product prices and other necessary expenses, and may also need to pay other additional charges or taxes. Completing the related ordering procedures means you accept the provisions. You shall be responsible for all processing fees, taxes, or other necessary expenses. In any case of dispute, the decision of POMPEI shall be final
POMPEI reserves its right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the following:
• The product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items.
• We identify a pricing or product description error.
• We are unable to obtain authorization for payment.
• You do not meet the eligibility criteria to purchase as set out in this TOS.
Our Customer Service team will contact you as soon as possible if there are any problems with your order.
Order "placed but not billed": you can cancel such order within 24 hours of submitting it, otherwise, such order will be automatically canceled after 24 hours.
Tax and duties
Product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We advise you to contact your local customs authority to determine the cost of import tax and duties of your order prior to your placing orders with us.
*Please note taxes and duties are not applicable for Australian orders under 1000 AUD.
POMPEI will endeavour to ensure that the Content and the product descriptions on the website are as accurate and complete as possible. We however do not warrant that the Content and the product descriptions are accurate, complete, current or error-free.
GOVERNING LAW AND JURISDICTION
The TOS, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these TOS.
INDEMNITY AND WAIVER
At our request, you agree to compensate us fully and hold us, POMPEI (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you. This includes the use of the website by any other persons using your account caused by your action or inaction.
If you breach the TOS and we take no action against you, it is no wavier for us to exercise our rights and remedies in any other situation where you breach the TOS.